Not sure if someone still read this old thread, but here is an interesting model situation, which can still happen every now and then to certain Wink Hub users, who buy some old Wink Hub through eBay.
I bought used Wink Hub through eBay, and it stayed on yellow light. That means connected to Wi-Fi, but unable to reach Wink servers. This does not make a lot of sense, since several Wi-Fi networks where I have tried this have perfect Internet connection to everywhere.
After brief investigation I found this site and realized I can easily root Wink Hub a see what is going on inside. However so classy set_dev_value.php vulnerability/hack did not work for me, because Wink Hub was already upgraded to more secure version before. So this is no go.
Meanwhile I am e-mailing with customer support and asking them common questions whether my Wink Hub is clean (I bought it from eBay so you never know) and so on. Then all the sudden, for no apparent reason, they start offering free in-factory upgrade of my Wink Hub. They will even pay for shipping back and forth. This made me very suspicious -- why they would offer me free upgrade, when I can do upgrade by myself??
Well, I can't.
I found this interesting site http://hubfix.wink.com/
-- so on April 18, 2015 some really cool SNAFU has happened, and my Wink Hub is obviously affected by this. Not really sure how they managed to get into this terrible situation, but well bad things just happen.
As far as I understand the problem well, Wink Hub is unable to reach Wink servers due to problem in /etc/hosts or /etc/resolv.conf file (or somewhere else). All I found on the internet and in this thread as well was to set those nameservers on the router:
So Wink Hub can pick up certain DNS entries and connect where required. But this no longer works. Those IP addresses are no longer even alive. So this fix would not works.
Is here anyone who can give me detail abotu that SNAFU what happened over a year ago? And also what DNS entries my bricked Wink Hub needs, etc. I can trick my router(s) to do anything I want, I can resolve anything anywhere, including running fake webserver. Well, I am not going to have their SSL certs&keys, but other than that I can do anything.
I really do not want to ship this to factory. I want to fix it by myself (if possible). Thanks for any clue.